Gaya APA
Lucas, Robert W.. (2005).
Customer Service skills for seccess (4th ed.).
New York:
McGraw-Hill.
Gaya Chicago
Lucas, Robert W..
Customer Service skills for seccess.
4th ed.
New York:
McGraw-Hill,
2005.
Text.
Gaya MLA
Lucas, Robert W..
Customer Service skills for seccess.
4th ed.
New York:
McGraw-Hill,
2005.
Text.
Gaya Turabian
Lucas, Robert W..
Customer Service skills for seccess.
4th ed.
New York:
McGraw-Hill,
2005.
Print.